IHHC has established standardized processes based on best practice solutions from other countries to ensure high quality care.

The First Call

Upon receiving your request, IHHC’s clinically trained Operations team gathers initial information on the patient and his/her requirement before determining which care provider will best suit the patient’s needs and set an appointment for our senior staff and the assigned nurse to make the initial visit.

Initial Assessment

During the first patient visit, the Supervisor will do a thorough initial assessment of the patient and the home environment using internationally accepted best practices.

Care Plan

The team draws up a personalized care plan for the patient, in conjunction with the treating physician detailing out the specific services that will be provided. We also involve the immediate family members in the Care Planning.

Care Follow Up

We monitor the services provided on a consistent basis through home visits by our Quality Assurance Team and through phone calls with the patient and nurse. Any quality related issue will be addressed within 24 hours.