New Year. New Resolutions. Again?
On 5th July 2018, India Home Health Care (IHHC) was presented with the Award for Excellence in Healthcare Management (under the banner of the National Award for Marketing Excellence) by the Times Network.
At a glittering ceremony held at The Taj Land’s End, Mumbai, attended by luminaries from the corporate word, IHHC received this award as testimony to the Company’s commitment to providing high quality and compassionate healthcare from the Times Group. At all times. In fact, it’s no exaggeration to say that the driving force at IHHC is quality healthcare, delivered with compassion. This recognition has established all that India Home Health Care has achieved by instituting the highest standards in healthcare management as well as accomplishing healthcare delivery more efficiently.
In a rapidly burgeoning, and highly competitive, healthcare environment, IHHC stands out: by delivering excellence in healthcare practices, using the best-in-class technology and skills training, backed up by a genuine desire to do good, delivered with care and compassion. In short, IHHC prides itself in offering the highest standards in healthcare management. And the Company has been doing this for almost a decade – as pioneers they trod a new path in home healthcare and have led the way with standards which others have endorsed and endeavored to follow.
IHHC, a partner of BAYADA Home Health Care – a major healthcare provider in the US, is committed to helping people care for the health and well-being of their loved ones. They understand that, for the patient, nothing is better than being treated, in the comfort of their own homes, surrounded by family and friends. And IHHC is there to help - whether it’s a young mother coping with the stresses of looking after a new born or a young person recovering from surgery or an elderly person living with a chronic or end-of-life condition that may require on-going care. IHHC is there to assist with quality clinical care while helping to overcome the challenges of daily living. IHHC’s professional teams meet the highest quality healthcare standards because they walk that extra mile to ensure clinical excellence and safety.
Implementation of standards: A matter of training and skill sets, of the highest order
Delivering excellence in healthcare management is an ongoing effort – involving every layer of personnel, from semi-skilled attendants to highly trained clinical staff. The Company’s stringent hiring standards include credential verification and background checks of all applicants. In addition to in-depth interviews, written testing, and hands-on skills assessments, IHHC also evaluates the core values of compassion, excellence and reliability.
Insight: How to manage quality healthcare for clients, in their own homes
Achieving excellence in managing healthcare does not happen by accident. Over the years, IHHC has served hundreds of people, and continues to do so, through state of the art processes, with a focus on the individual. By ensuring continuous quality care, IHHC has become the trusted partner for home care services to numerous hospital groups and physicians.
One-of-kind Simulation Laboratory, for superior health care
IHHC was the first healthcare company in India to launch the country’s first ICU Simulation Lab, in Bangalore. The clinical simulation training program, at the Sim Lab, is one of a kind in home care, allowing the Company’s professionals to gain hands-on experience and practice high-tech and complex care skills. There are very few such labs available in the country. BAYADA is the one home care provider, in the US, to have three such simulation labs – giving them the unmatched advantage of being the recognized experts in tracheostomy and ventilator care, at home. Access to BAYADA’s innovative simulation training helps prepare IHHC’s nurses in delivering the highest-quality care.
All medical and nursing staff at IHHC receive industry-leading, ongoing training to advance their clinical management skills. Training curriculum and other specialty practices build confidence, ensuring that the staff confidently and expertly deliver quality care, at home. The objective of this training centre is to provide clinical staff with a safe and realistic environment, in which they are introduced to best practices in patient safety and quality care. At the same time, they learn to think critically, solve problems, and provide care in a safe, non-threatening and nurturing environment. The skills they learn and practice in the Simulation Lab also helps them to respond quickly and efficiently to medical emergencies, keeping clients safe at home and out of the hospital.
To achieve excellence in healthcare management, IHHC has established:
- Transparent and comprehensive communication systems
- Clear escalation pathways within teams, allowing customers to reach out to staff at all times
- Comprehensive feedback and feedforward systems – allowing staff to constantly learn and innovate
Since its inception, IHHC has been recognized and rewarded, as an industry leader, for its sterling performance in the healthcare industry. To name just a few instances:
- IHHC, India’s first institutionalized home healthcare service, delivers quality healthcare for people in the comfort of their homes. The first of its kind in India, IHHC set the benchmark for others to follow
- IHHC earned the distinction of “India’s most promising home healthcare service provider 2016” when it was honoured with the Jury Award at the 9th annual edition of the Pharma leaders award ceremony in association with the Ministry of Health & Family Affairs, Government of India. The award was presented by Chief Guest Shri Jagat Prakash Nadda, Hon’ble Union Minister Health and Family Welfare
- IHHC gets the award for “Excellence in Skill Development & Training” in home healthcare. This prestigious award was received by Mr. Velayutham Thiagarajan, Founder and Managing Director, of India Home Health Care (IHHC) at a glittering awards ceremony held at the Hyatt Regency, Delhi, on June 1, 2018. IHHC was
selected for this award because of the company’s one-of-a-kind Simulation Laboratory and training programs
And now this!
The Award for Excellence in Healthcare Management (National Award for Marketing Excellence) by the Times Network Group. Yet another accolade, yet another milestone, in the Company’s journey to becoming the best healthcare provider in the industry.